Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, shares, and safeguards information about you when you visit our website at mywingsnob.rest, place an order, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

Wing Snob operates as a food business in the United States and complies with all applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and any other applicable state privacy regulations. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Wing Snob is a food business dedicated to providing our customers with exceptional food experiences. Our contact details are as follows:

For all privacy-related inquiries, including requests to access, correct, or delete your personal data, please contact us at the email address listed above.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — for example, by placing an order, creating an account, signing up for our newsletter, making a reservation, or contacting customer support — you may provide us with personal information, including but not limited to:

• Identifiers: Full name, username, account credentials (email address and password).
• Contact Information: Email address, phone number, billing address, delivery address.
• Payment Information: Credit card or debit card numbers, billing details, and payment verification data. Please note that full payment card data is handled by our PCI-DSS-compliant third-party payment processors and is not stored directly by Wing Snob.
• Order Information: Details about the food items you have ordered, dietary preferences, special instructions, and order history.
• Communications: Messages, emails, feedback, survey responses, or any other content you send to us.
• Loyalty Program Information: If you participate in any rewards or loyalty program we offer, we collect data related to your participation, points, and redemptions.

2.2 Information Collected Automatically

When you visit our website, we and our technology partners may automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search terms used, and navigation patterns on our website.
• Log Data: Server logs that record your access times, error messages, and related diagnostic data.
• Location Data: General geographic location inferred from your IP address, or, with your permission, more precise location information from your device to help provide delivery services or locate nearby Wing Snob locations.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you log in or connect your account through a social media platform (such as Facebook or Google), we may receive profile information such as your name, email address, and profile picture, subject to that platform's privacy settings.
• Delivery and Payment Partners: Third-party delivery platforms or payment processors may share transaction-related information with us.
• Analytics Providers: We may receive aggregated or anonymized analytics data from third-party analytics providers to help us understand how users interact with our services.
• Marketing Partners: Third-party advertising or marketing partners may provide us with information about your interests or interactions with our advertisements on other platforms.

3. How We Use Your Information

Wing Snob uses the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery and pickup.
• Creating and managing your account.
• Processing payments and sending transaction confirmations and receipts.
• Managing loyalty and rewards program participation.
• Responding to your inquiries, complaints, and customer support requests.
• Communicating important updates about your orders or our services.

3.2 Improving Our Services and User Experience

• Analyzing usage patterns to understand how customers interact with our website and services.
• Conducting research and development to improve our menu, website functionality, and overall service quality.
• Testing new features, products, and promotions.
• Identifying and fixing technical errors and security vulnerabilities.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items or services, where you have opted in to receive such communications or where permitted by applicable law.
• Personalizing the content and advertisements you see on our website and on third-party platforms based on your interests and past interactions.
• Running loyalty programs, contests, sweepstakes, and other promotional activities.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you service-related communications (such as order confirmations).

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other applicable policies.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Responding to lawful requests from government authorities or law enforcement agencies.

3.5 Business Operations

• Carrying out business analysis, reporting, and financial management.
• Managing our relationships with vendors, partners, and service providers.
• Supporting corporate transactions such as mergers, acquisitions, or asset sales (see Section 5).

4. Legal Basis for Processing (Where Applicable)

While Wing Snob is primarily governed by United States law, we acknowledge that some of our users may have additional rights under specific state laws. The legal bases on which we rely to process your personal information include:

• Contract Performance: Processing is necessary to fulfill orders you place with us and to deliver the services you request.
• Legitimate Interests: We process data for our legitimate business interests, such as fraud prevention, service improvement, and direct marketing (where permitted), provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing is required to comply with applicable laws and regulations.
• Consent: Where required by law, we will seek your consent before processing your personal information for specific purposes, such as sending marketing communications or using non-essential cookies.

5. Sharing Your Information with Third Parties

Wing Snob does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who perform services on our behalf, such as payment processing, delivery logistics, data analytics, email marketing, customer support, IT infrastructure, and fraud prevention. These service providers are given access to your personal information only as necessary to perform their services and are contractually obligated to keep your data confidential and secure.

Examples of categories of service providers include:

• Payment processors (e.g., credit card processing companies)
• Third-party delivery platforms
• Cloud hosting and infrastructure providers
• Email service providers
• Analytics and advertising platforms
• Customer relationship management (CRM) software providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, subpoena, court order, or other legal processes, or if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or governmental request.
• Protect and defend the rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or a prominent notice on our website, to the extent required by applicable law.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information — data that cannot reasonably be used to identify you — with third parties for research, marketing, analytics, or other business purposes.

6. Data Security

Wing Snob takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Payment Security: We use PCI-DSS-compliant payment processors and do not store complete payment card information on our own servers.
• Regular Security Audits: We regularly review and test our security systems and processes to identify vulnerabilities and ensure our defenses remain effective.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain procedures for detecting, reporting, and addressing data security incidents in accordance with applicable law.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. Wing Snob is committed to honoring these rights where applicable.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Wing Snob does not sell personal information in the traditional sense, but we may share data with advertising partners, and you may opt out of this.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you have exercised your privacy rights.

To submit a CCPA/CPRA request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond within the timeframe required by law (generally within 45 days, with a possible extension of an additional 45 days).

7.2 Rights Under Other State Privacy Laws

Residents of other states, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted consumer privacy laws, may also have similar rights, including the right to access, correct, delete, and port their personal data, as well as the right to opt out of certain types of data processing. Wing Snob is committed to honoring these rights as they become applicable. Please contact us at [email protected] to submit a request.

7.3 General Privacy Rights for All Users

Regardless of your state of residence, you may exercise the following rights at any time:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal and contractual obligations.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will use commercially reasonable efforts to respond to all verified requests within the timeframes required by applicable law.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website, including enabling you to log in, add items to your cart, and complete purchases. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This data helps us improve our website. We may use services such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

For more detailed information about our use of cookies, please refer to our full Cookie Policy, which is available on our website at mywingsnob.rest.

9. Data Retention

Wing Snob retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply vary depending on the type of data and the purpose for which it was collected:

• Account Information: We retain your account information for as long as your account remains active. If you request deletion of your account, we will delete or anonymize your personal data within a reasonable period, subject to any legal retention obligations.
• Order Data: We retain records of your orders, including order details and payment information, for a minimum of seven (7) years to comply with tax, accounting, and legal requirements.
• Marketing Data: We retain your email address and marketing preferences for as long as you remain opted in to receive marketing communications. If you unsubscribe, we will remove you from our active marketing lists promptly but may retain a record of your opt-out to honor your preferences.
• Analytics and Usage Data: Aggregated and de-identified analytics data may be retained indefinitely for business intelligence purposes.
• Customer Support Communications: Records of your interactions with our customer support team are retained for up to three (3) years to help resolve future inquiries and improve our services.
• Legal and Compliance Records: Certain information may be retained for longer periods where required by law, regulation, or in connection with pending or anticipated legal proceedings.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. Wing Snob does not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 (or under 18, where applicable), we will take steps to promptly delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take appropriate action.

We encourage parents and guardians to monitor and supervise their children's online activities and to teach them about safe internet practices.

11. International Data Transfers

Wing Snob is a United States-based food business. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers are located and our business is operated.

The United States may not have the same data protection laws as your country of residence. By using our services, you consent to the transfer of your information to the United States and acknowledge that your information may be subject to access by law enforcement and other governmental authorities in the United States under lawful orders.

Where we transfer personal data internationally, we take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable laws. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, or services that are not operated by Wing Snob. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every website you visit. Wing Snob has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link on our website does not constitute our endorsement of the linked site or its privacy practices.

13. Social Media and User-Generated Content

Wing Snob may maintain a presence on social media platforms such as Instagram, Facebook, X (formerly Twitter), TikTok, and others. When you interact with our social media pages or share content related to Wing Snob on these platforms, your interactions are governed by the privacy policies of those respective platforms, not this Privacy Policy.

If you submit reviews, photos, or other content through our website or third-party review platforms, please be aware that such content may be publicly visible. We are not responsible for protecting information you voluntarily disclose in public spaces on our website or social media channels. Exercise caution when sharing personal information in public forums.

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that signals to websites that you do not want your online activities tracked. At this time, Wing Snob does not respond to Do Not Track signals because there is currently no universal standard for how companies should respond to such signals. We will continue to monitor developments regarding DNT and update our practices accordingly. You can manage your privacy preferences through your browser settings and our cookie management tools.

15. How to File a Complaint

If you believe that Wing Snob has not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can address your concerns. Please send your complaint to [email protected] with a detailed description of your concern. We will investigate all complaints and respond promptly.

15.1 California Residents

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

You may also contact the California Attorney General's Office if you believe your rights under California law have been violated:

• Website: oag.ca.gov/privacy

15.2 Federal Consumer Protection

For general consumer protection complaints related to privacy and data practices, you may also contact the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• Complaint Center: reportfraud.ftc.gov

15.3 Other State Residents

Residents of other states may contact their respective state Attorney General's office or state data protection authority if they believe their privacy rights have been violated.

16. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification or posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after any changes to this Privacy Policy are posted constitutes your acceptance of those changes. If you do not agree with any changes, please discontinue using our services and contact us to request deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any privacy-related issues promptly and transparently.

When contacting us regarding a privacy request, please include your full name, the email address associated with your account (if applicable), and a clear description of your request or concern. This will help us process your inquiry as efficiently as possible.

We are dedicated to maintaining the trust and confidence of all visitors to our website and all customers of Wing Snob. Your privacy matters deeply to us, and we will always strive to handle your personal information with the utmost care, transparency, and respect.